FASTag – Pay Highway Toll Online

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly while the vehicle is in motion from the prepaid account linked to it. FASTag (RFID Tag) is affixed on the windscreen of your vehicle and enables the vehicle to drive through toll plazas, without stopping for cash transactions.

FASTag offers the convenience of cashless payment along the benefits like – savings on fuel and time as the customer does not has to stop at toll plaza.

What are the benefits of using FASTag?

  • Ease of payment – Avoid manual cash payments for toll transactions and save time
  • FASTag Online Recharge – FASTag can be recharged online through multiple modes i.e. NEFT/ IMPS/ Net banking / POS Locations
  • Cash-back offer: Avail 2.5% cash back on all toll payments made through FASTag for the FY 2019-20
  • Ease of Tracking – You get regular SMS alerts each time any transactions are done using the tag
  • Online Portal – To view wallet statements and raise queries

How can I buy FASTag?

You can buy a FASTag by any of the following ways:

  • You could purchase FASTag online and have it delivered to your home. Alternatively you could walk into your nearest Bank Branch (list of Bank is given below) and buy a FASTag.(However, the payment towards your tag must be made online).
  • Here is the information of few purchasing spots: icici fastag, hdfc fastag, fastag axis bank, sbi fastag, fastag paytm and many more given below.
  • Another option to buy a FASTag is from toll plazas. While traveling through any toll plaza, one can buy a FASTag from the toll booth. Just remember to carry the registration and KYC documents when going for the purchase
  • A FASTag can also be purchased across various E-Commerce portals
  • You can buy FASTag easily by click below Link

FASTag, all travel story

FASTag Joining Fee and Charges

FASTag – Fees & Charges. Charges Applicable on FASTag generally include issuance fees, a one-time Security Deposit which is refundable on closure of the wallet and the corresponding charges on reloading your FASTag wallet. In case the tag is damaged/lost a re-issuance charge is applicable on your second tag.

Tag Issuance Price- 100rs

Refundable Security Deposit- 200rs

Minimum Balance to maintain- 200rs

​Penalty for vehicles without FASTags

Penalty for vehicles without FASTags: Double toll NHAI in a statement said that vehicles which enter FASTag lane without FASTag will be charged double. FASTags will become compulsory on all national highways for toll payment.

Suggestion to Read: Travel Insurance


What is FASTag?

FASTag is a RFID enabled sticker that is affixed on the windscreen of the vehicle and it used to make electronic payments at toll booths. It enables you to pass through the toll without waiting and paying by cash.

What are the benefits of using FASTag?

FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza.

How does a FASTag work?

RFID tag called FASTag is mounted on the vehicle’s windscreen. As the vehicle reaches the toll plaza, a unique identification number that is embedded on the tag is read by road side RFID reader. … Applicable toll amount is deducted from a prepaid account that is linked to that particular FASTag.

Where all can you use FASTag?

FASTag is presently operational at 400+ toll plazas across national highways. More toll plazas will be brought under the FASTag program in the future.

How can I buy FASTag?

You can buy FASTag from bank counter (list given above), Paytm, Amazon (link given above) and from toll plaza.

What are the documents needed to apply for FASTag?

You need to submit the following details:-Registration Certificate (RC) of the vehicle.

What are the charges for FASTag?

FASTag has a onetime Fee of Rs. 100 including GST. The refundable security deposit depends on the vehicle type.

How can I check my FASTag balance?

Customers will get SMS alerts after every toll transaction on the registered mobile numbers. Can call to customer care number and also can check balance on the website of the issuer agency.

What is the Validity of the FASTag ?

The FASTag validity is for 5 years and after purchasing, you only need to recharge or top up FASTag as per your requirement.

I have two vehicles, can I use one FASTag for two vehicles?

No, you will need to take two separate FASTags for each vehicle

Is FASTag transferable?

FASTags are non-transferable and one FASTag can be used only for one vehicle. A customer can visit any of the Point of Sale (POS) locations at toll plazas/ issuer agency to get FASTag account created.

Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes dedicated for FASTag users.

How would I know that toll fee has been deducted from my FASTag account?

You will receive an SMS alert on your registered mobile number when money is deducted from your FASTag account. Also you can check your FASTag transaction history

How would I report an incorrect deduction and how will I get back the same?

You can report incorrect deduction to the Customer Care Helpline number mentioned on the FASTag. FASTag team will investigate the matter and if found correct, will reverse the incorrect deduction to the account

How does FASTag works for return journey?

FASTag is designed to get the benefits of round trip savings automatically. For example: single side amount is Rs. 60 and for round trip amount is Rs. 90. Then first time a customer crosses the toll, Rs. 60 is deducted from the FASTag. When the customer comes back, then the difference between Rs. 90 and Rs. 60, which is Rs. 30 is deducted.

What is ETC Tag lane?

It stands for Electronic Toll Collection which is a computerised system which is configured with electronic equipment installed at the Toll Plazas. It reads the radio frequency identification (RFID) tag that is affixted on the vehicle’s windscreen and opens the barrier to let the vehicle pass when it vehicle reached the Plaza.

How would I pay if the ETC equipment at Toll plaza are not working.

In case the ETC equipment are not working inspite of having sufficient balance in the FASTag account, you will have to pay cash at the toll plaza.

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked whether balance is deducted or not ?

You can raise a request regarding the same by calling our customer care.

How do we know whether my FASTag is active or not?

You can raise a request regarding the same by calling our customer care number mentioned on sticker.

How can I recharge my FASTag account?

You can load money into your linked Bank account/wallet using internet banking/ credit card/ debit card. Post successful loading into your account, Minimum balance will be blocked for FASTag.

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

Please call our Customer Care mentioned on sticker for replacement of the FASTag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag.

How do I block my FASTag account, in case my vehicle is lost?

You can call up our customer care number and confirm Tag ID to block your FASTag account.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle

Does FASTag balance is separate from my linked account?

FASTag balance will be part of your linked account/wallet balance. Minimum FASTag balance amount will be blocked in your linked account for FASTag.

From which account my balance will be deducted for FASTag transactions?

Amount will be debited from your linked account/wallet. In case your Account/wallet balance is less than toll payment amount, money will be debited from your blocked FASTag minimum balance amount.

When will my tag be blacklisted?

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.

 What if I don’t buy a FAStag as my travel by car is very rare?

No issue, You have to pay Toll Tax in cash. But be sure not to go in Fastag queue, otherwise you will have to pay double toll.

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